What hashtags tell you that brand surveys miss

Surveys capture what people say about a brand. Posts show what they do with it.

A survey asks people to describe their habits. A hashtag shows the habit itself: the setting, the format, the words people choose when nobody is prompting them.

Start with a small sample

Read two hundred posts before you build any categories. The themes you expect are rarely the ones that repeat.

Compare themes with engagement

Volume tells you what is common. Engagement tells you what other people care about. The useful brief sits where both are high.

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